We want to give all of our Flow members the opportunity to book their spot on the mat. We encourage you to please read the cancellation policy carefully.

Early Cancel:
Need to cancel a pre-booked class? No worries. We have a 12 hour cancellation policy. Cancellations must be done 12 HOURS OR MORE PRIOR to class start time. You will receive a full refund that will go back onto your account. Any changes can be done online through ACUITY Scheduling.

Late Cancel :
If you have to cancel WITHIN 12 HOURS of class start time, this will be considered a LATE CANCEL and you will be charged as if you attended the class. This change can also be done online through ACUITY Scheduling.

No Show:
No shows to class will also be charged as if you attended the class.

We understand that life happens and unpredictable circumstances can occur. Please email the studio at flowstudioukiah@gmail.com for any questions you may have. We are here to help.

For an easeful and relaxing practice for all, please allow ample time to arrive at your class 5-10 mins prior to start. Flow studio has a 5 minute lock out period in order to protect our members and trainers from any unwanted distractions that could lead to injury. The studio door will be locked for safety reasons after this time and you will not be refunded for your class. Practice mindfulness and plan ahead, so we’re all ready on our mats at the start of class.

Flow Studio does NOT have a designated area for parking. Please allow yourself time for parking downtown. Please refrain from using The Maple Cafes parking lot until after they are closed for the day.

Maple Cafe Hours: 7am-2pm

To ensure a calm and smooth experience for everyone, please arrive 10-15 minutes before class begins. Take a moment to center yourself and plan ahead, so we can all begin on time, ready on our mats.

All transactions are final, we do not offer refunds on packages, or drop ins. We are sure you will have a positive experience.

To ensure everyone has the opportunity to participate, we kindly request that you cancel your reservation at least 12 hours before class begins. Cancellations made after this time will incur a $25.00 fee.

Flow Studio is a shoe free facility, please remove your shoes and place them in the shoe cubbies when you enter the building. This will ensure the floor stays clean.

We highly recommend grip socks for classes as they enhance stability and reduce risk of slipping. However, bare feet are also acceptable, depending on personal preference and the nature of the class. Both options provide comfort and safety, so choose what works best for you.

Place your items in our cubbies, we recommend leaving any valuables at home as it is an open space.

While we appreciate the convenience of our phones and the ability to engage with social media, it is important to remain mindful and respectful of those around us. Please ensure that phone usage does not disrupt the experience of others during class. We kindly recommend that you seek the consent of those around you before recording yourself in class if they are visible in the camera view.

We will have mats and all necessary equipment set up for your class. If you have brought your own mat, feel free to return ours to the storage racks.

After class, please leave your mats and equipment in their current location. Our staff will ensure they are properly cleaned and stored. We appreciate your cooperation, and wish you a pleasant remainder of your day!

We welcome guests aged 13 or over. All students under the age of 16 must be accompanied by a guardian or parent who attends the class with them. All students under the age of 18 must have their parent or guardian sign our terms and conditions, and our liability waiver on their behalf